Terms of service
Welcome to Belle By Bella. By accessing our website, purchasing products, booking services, or using our online store, you agree to the following terms.
- General conditions
Belle By Bella provides hair, beauty, salon, and retail products and services. We reserve the right to refuse service, cancel orders, or limit quantities where we believe there is misuse, fraud, abusive behavior, or violation of our policies.
- Product information
We aim to display product descriptions, prices, colors, textures, and images as accurately as possible. However, slight differences may occur due to screen settings, lighting, supplier packaging changes, or product batch variations.
- Prices and payments
All prices are displayed in euros unless otherwise stated. Prices may include VAT where applicable. We reserve the right to change prices, promotions, and availability at any time.
Orders are only confirmed once payment has been successfully received.
- Product availability
Products are subject to availability. If an item becomes unavailable after purchase, we may offer a replacement, store credit, or refund.
- Use of products
Customers are responsible for using products correctly and according to manufacturer instructions. Belle By Bella is not responsible for damage caused by misuse, improper installation, incorrect product use, allergic reactions, or failure to follow instructions.
We recommend patch testing haircare and cosmetic products before use.
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- Hair products, wigs, and extensions
Hair products, wigs, extensions, and braiding hair must be inspected before use, installation, coloring, washing, cutting, or alteration. Once used or altered, the item is considered accepted and cannot be returned unless legally required.
- Salon services
Salon results may vary depending on hair condition, previous chemical treatments, maintenance, product use, and aftercare. Customers must disclose relevant hair history before services.
Belle By Bella is not responsible for results affected by undisclosed previous treatments, damaged hair, home coloring, chemical history, or failure to follow aftercare advice.
- Appointments, deposits, and cancellations
Appointments may require a deposit or prepayment. Deposits secure the appointment slot and may be non-refundable in cases of late cancellation, no-show, or repeated rescheduling.
Customers arriving late may have their service shortened, rescheduled, or cancelled depending on availability.
- Refusal of service
We reserve the right to refuse service to anyone who is abusive, disrespectful, threatening, fraudulent, repeatedly cancels, damages property, or behaves in a way that affects staff, clients, or business operations.
- Intellectual property
All website content, images, text, branding, logo, designs, and Belle By Bella materials belong to Belle By Bella or are used with permission. They may not be copied, reproduced, or used without written consent.
- Limitation of liability
Belle By Bella is not liable for indirect, incidental, or consequential losses. Our liability is limited to the amount paid for the product or service in question, except where the law states otherwise.
- Changes to terms
We may update these Terms of Service at any time. The version published on our website at the time of purchase applies to that order.
- Governing law
These terms are governed by Spanish law. Any disputes shall be handled by the competent courts of Spain, unless consumer protection laws provide otherwise.
PRIVACY POLICY
Belle By Bella respects your privacy and is committed to protecting your personal data.
- Data controller
The data controller is:
Belle By Bella
Legal owner: Chiekam Ranibel Chumtwa
NIF/NIE/CIF: Z1414247M
Address: C/ de la Igualtat 32, L’Hospitalet de Llobregat, Barcelona, Spain
Email: sale@bellebybella.com- Personal data we collect
We may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment confirmation details
- Appointment information
- Customer service messages
- Website usage data
- Marketing preferences
- Why we collect your data
We use your data to:
- Process and deliver orders
- Manage payments
- Handle returns, refunds, and customer service
- Manage appointments and bookings
- Send order updates
- Send marketing emails if you consent
- Improve our website and services
- Comply with legal and tax obligations
- Prevent fraud and misuse
- Legal basis for processing
We process personal data based on:
- Contract performance
- Legal obligations
- Customer consent
- Legitimate business interests
- Sharing data with third parties
We may share data with trusted service providers such as:
- Shopify
- Payment providers
- Shipping companies
- Booking platforms
- Email marketing providers
- Accountants, tax advisors, and legal advisors
- Authorities where legally required
We do not sell your personal data.
- Data retention
We keep personal data only as long as necessary for orders, legal obligations, tax records, customer service, or consent-based marketing.
- Your rights
Under applicable data protection laws, you may request:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Restriction of processing
- Objection to processing
- Data portability
- Withdrawal of consent
To exercise your rights, contact sale@bellebybella.com
- Marketing emails
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us.
- Cookies
Our website may use cookies and similar technologies to improve functionality, analyze traffic, personalize content, and support marketing. You can manage cookie preferences through your browser or cookie banner where available.
- Security
We take reasonable measures to protect personal data, but no online system can be guaranteed 100% secure.
- Complaints
If you believe your data rights have been violated, you may contact us first at sale@bellebybella.com. You may also contact the Spanish Data Protection Agency, Agencia Española de Protección de Datos.