Shipping policy

  1. Processing time

Orders are processed within 1–3 business days after payment confirmation, excluding weekends, public holidays, and exceptional high-volume periods.

  1. Shipping locations

We currently ship within Spain and selected European destinations. Availability and delivery times may vary depending on the destination and courier service.

  1. Delivery times

Estimated delivery times:

  • Spain: approximately 2–5 business days
  • European Union: approximately 5–10 business days
  • Other destinations, if available: delivery time varies

Delivery times are estimates only and may be affected by courier delays, customs, holidays, strikes, weather, or other circumstances beyond our control.

  1. Shipping costs

Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method.

  1. Order tracking

Where tracking is available, tracking information will be sent once the order has been dispatched.

  1. Incorrect delivery details

Customers are responsible for providing accurate delivery details. Belle By Bella is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete addresses.

  1. Lost or delayed parcels

If your parcel is significantly delayed, contact us at [ADD EMAIL]. We will assist with courier follow-up where possible, but Belle By Bella is not responsible for courier delays once an order has been dispatched.

  1. Damaged parcels

If your parcel arrives visibly damaged, take photos before opening and contact us within 48 hours of delivery.

  1. International customs and duties

For orders outside Spain or outside the EU where applicable, customers are responsible for any customs duties, import taxes, handling fees, or local charges.

  1. Store pickup

If store pickup is available, customers will receive instructions once the order is ready for collection. Orders must be collected within the stated collection period.